. . . to batten down the hatches, accept the fact that credit transfers might pass through your bank - assuming it is still solvent - some time early next year, understand that there is only one service engineer is on duty who can only do one thing at a time and recognise that your call has been placed in a queue and will be answered as soon as someone is sober enough to be bothered. What makes Christmas so special? Customers service managers take Christmas off so you do not have to cope with lame brain excuses for the excruciating level of service you have been accustomed to throughout the year. The collective sigh and the rustle of shirtsleeves as customer advisers the length of the land shrug simultaneously - well, what do you expect at Christmas?
It is also the time of year for surprises and the biggest one for me has been the realisation that others has stumbled upon this blog. I have always believed I was whistling in the wind and that nobody was taking the blindest bit of notice. So greetings to all. It also blows clean out of the water any idea that I can treat this as some kind of personal diary. Regulars will see that my life is so exciting there have been no fewer than two posts in five months. It just won't do. Regulars deserve better service and content than this. The time has come to put this blog to work as a forum where people with similar interests and varied ideas can give relatively free rein to their thoughts and ideas. There will be minimal moderation - grutiotously insulting or obscene posts will be given the order of the boot - but feel free to drift off topic at will.
In the meantime, what I need is a customer service manager - but where the hell do I find one of those at Christmas? Yes, I know, down the pub! For now, you are stuck with me - so here goes.
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